Secondly, I was very interested in the after-sales position of JUNKER. The after-sales work in my opinion is a crucial bridge connecting JUNKER and customers. By providing professional and efficient services to customers, we win their trust and make them more fond of using JUNKER machines. My analytical and problem-solving skills, as well as communication skills, play an important role in after-sales service work.
Finally, I saw the vast development space offered by JUNKER‘s after-sales service position for employees. With the intensification of market competition and the diversification of customer needs, the importance of after-sales services is becoming increasingly prominent, which is both a challenge and an opportunity. I believe that as long as I continue endeavoring to learn and improve myself, I will be able to achieve excellent results and make significant progress in this position.
What was one of the most challenging project for you? And what were so special about it?
My most challenging project occurred in the first half of 2011 for Tianrun. Tianrun is the largest crankshaft manufacturing enterprise in China. In 2010, Tianrun continuously purchased nearly 30 JUNKER grinding machines to expand the production capacity of heavy-duty truck crankshafts. In the first half of 2011, on average in nearly every 1.5 months, there were 3 sets of JUCRANK 6L CNC crankshaft grinding machines delivered to the project site. In order to ensure project progress, the customer required us to complete installation, commissioning, and handover for production within 3 weeks after each batch of machines had arrived on site. At that time, there were multi-layers of difficulties: the JUCRANK 6L machine model was imported to China for the first time, and it was certain that there would arise complex problems during commissioning, which may be unprecedented in other projects. The customer had never used JUNKER grinders before. In addition, the customer had strict requirements for the production quality and efficiency of heavy-duty truck crankshaft products. Altogether, even the customer‘s on-site staff considered that it was mission impossible to complete the commissioning of 3 machines in 3 weeks. Besides, this project was of great significance to both Tianrun and JUNKER: these grinding machines were not only related the operation of Tianrun‘s production line, but also made huge influence on the views and impressions of Tianrun senior management on JUNKER, and had a decisive impact on the subsequent cooperation between both parties. So, this project combines urgency, complexity, and importance. From the very beginning of the project, I had been very clear and always remembered the importance of this project for JUNKER and Tianrun. No matter what difficulties and challenges I encountered, I had never hesitated or feared. I always kept my confidence on solving them one by one. However, time was limited and could not be controlled by me. The only solution was to keep on working and racing against it. Although the experience of continuous intensive working made me very tired, at the moment when: the machines’ commissioning was completed on time, the CMK data for grinding met the requirements, the machines were put into production, and the customer showed the satisfied smile, all the efforts became worthwhile. This also strengthens my passion and pursuit for work. The impetus that kept me moving on mainly came from several aspects: the first, a sense of responsibility towards work and commitment to customers. I don‘t want to disappoint customers, let alone affect their normal production and operation due to my own reasons. The second, the challenge and enhancement to my own abilities. I hope to improve my professional skills and problem-solving abilities through continuous learning and practice; The third is the support and encouragement of the team. JUNKER German headquarters and colleagues have provided me with a lot of help and support during my continuous work, making me feel the warmth and strength of the team.
